WhatsApp lately added two new features for 2025

At present, many people regularly communicate with each other in various apps and websites. However, it is not always possible to answer all messages sent to strangers because of busyness. Lately, WhatsApp has launched the opportunity to summarize all the messages sent by others through the Meta AI chatbot to solve this problem. As a result, users will get the opportunity to know significant information without reading the messages.

According to the WhatsApp's information, the summary of all the messages sent by others will automatically write 'Meta AI' chatbot. The 'AI Message Summer' facility of artificial intelligence (AI) technology is optional and users can turn on or off themselves as their needed. The facility was initially introduced for the residents of the United States. And for surely, The facility will be launched in other countries by the end of the year.

The magnitude of voice call has also been expanded for WhatsApp Business users. Although, this benefit is used only in small business accounts, but this time big business organizations will be able to make voice calls through their accounts. As a result, customers will be able to contact the business organization directly by their phones. Besides, the companies can also call the customer number and provide different services. WhatsApp has said that the opportunity to exchange voice messages along with voice calls will also be introduced soon.

Meta, the main organization of WhatsApp, said artificial intelligence-based voice agents can be added to voice calls and messages. If the companies want the AI ​​voice agent created by other organizations, WhatsApp will be able to operate customer service automatically.